Category: Board Effectiveness

Fred Reichheld’s Measure Of Love

The most effective strategy in business is getting short shrift in the boardroom, says best-selling author Fred Reichheld, the father of the Net Promoter Score. To truly compete—and build a company with lasting value—directors must refocus attention on the one person that drives everything else: the customer. Here’s how.

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Fred Hassan on the board's role

Veteran CEO and Director Fred Hassan: ‘Ask The Tough Questions’

The best boards serve as advisers, mentors, watchdogs—and yes, critics—offering invaluable insights and effective oversight as the situation demands. Today’s disruptions make the job even more imperative. We asked veteran CEO, chairman and lead director Fred Hassan for tips on how boards can get better—and stay that way.

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