Examining what triggered backlash against Target and Bud Light can help boards determine how to stay committed to ESG goals while limiting exposure to consumer boycotts, employee actions or shareholder lawsuits.
The most effective strategy in business is getting short shrift in the boardroom, says best-selling author Fred Reichheld, the father of the Net Promoter Score. To truly compete—and build a company with lasting value—directors must refocus attention on the one person that drives everything else: the customer. Here’s how.
Although this case was dismissed, boards should expect additional challenges to their diversity policies through the courts in the future. Here’s what you need to know.
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