Chipotle Lawsuit Shows Boards Importance Of Transparency And Customer Feedback
Failure to address customer dissatisfaction can be costly, and erode trust in brand value. Here’s what directors can learn from Chipotle’s missteps.
Failure to address customer dissatisfaction can be costly, and erode trust in brand value. Here’s what directors can learn from Chipotle’s missteps.
With 23 percent of investors unsatisfied, boards should take this opportunity to improve relationships and cultivate alliances—before they’re needed.
Corporate directors should anticipate that once the performance of their company stock price declines double digits, activist investors start to take notice.
Unsurprisingly, shareholder activism has increased this year. Here’s how corporate boards can avoid becoming targets.
As companies face the need to transform frequently, having the right kind of leader becomes even more critical for success.
Corporate board members can use these findings to help determine the level of shareholder engagement that may be required to avoid potential problems involving backlash on ESG issues.