Ritz-Carlton Founder Horst Schulze On The Secret To Customer Service
Horst Schulze talked us in a wide-ranging interview to talk about how Ritz-Carlton became known as the gold standard for customer service.
Horst Schulze talked us in a wide-ranging interview to talk about how Ritz-Carlton became known as the gold standard for customer service.
Board assessments are vital to ensuring that a company has the most engaged and effective board that it can have. Here’s what a good assessment can do.
Jason Baumgarten explores the nuances of today’s digital environment and how that translates to board succession planning and director recruitment.
We now have chairman/CEOs, executive chairs, non-executive chairs, president/CEOs, chairman/ president/CEOs, it’s not surprising that lead directors, managing directors, presiding directors, investors, regulators, customers and sometimes even employees wonder just who is in charge of the place.
Erin Lantz, board member with TrueCar, reflects on key board responsibilities amid a landscape of increasing shareholder pressures.
Examining a company’s principles and standards isn’t a conversation about values, says State Street Global Advisors CEO Cyrus Taraporevala. It’s about value. Here’s why.
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